Privacy Policy

TWM Roofing LLC (“TWM Roofing,” “we,” “us,” or “our”) operates the website www.roofingsince1978.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit the Site, request a free estimate, contact us, or otherwise interact with us through the Site.

Information We Collect: We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, property or service address, service type, and any other information you choose to include in a message, estimate request, or other communication.
We may also automatically collect certain information when you use the Site, such as your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location based on IP address, and the date and time of your visit. This information may be collected through cookies, log files, pixels, and similar technologies.

1. How We Use Your Information: We may use the information we collect to respond to inquiries, provide estimates or quotes, schedule inspections and services, communicate with you about your request or project, operate and improve the Site and our services, analyze Site usage, troubleshoot technical issues, protect our rights and safety, and comply with legal obligations.
2. Cookies and Similar Technologies: The Site may use cookies and similar technologies to improve functionality, remember preferences, understand how visitors use the Site, and enhance the user experience. You can adjust your browser settings to refuse or remove cookies, but some features of the Site may not function properly if you do so.
3. How We Share Information: We may share your information with service providers who help us operate the Site or support our business, such as website hosting, IT support, communications, scheduling, customer management, and analytics providers. We may also disclose information when required by law, to respond to legal process, to protect our rights or property, or to protect the safety of our business, customers, or others.
   If our business is involved in a merger, acquisition, asset sale, reorganization, or similar transaction, your information may be transferred as part of that transaction, subject to applicable law. We may also share information when you direct us to do so or when you otherwise consent.
4. Mobile Information and Text Messaging: TWM Roofing LLC sends text message updates and responses to customers regarding estimates, pricing, scheduling, and services offered at https://www.roofingsince1978.com. If you provide your mobile phone number to us, whether by calling or texting one of our business numbers, submitting a form on the Site, or providing it to a representative, you consent to receive text messages from us relating to your inquiry, estimate, appointment, or ongoing service. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We use the information you provide to send and respond to your messages, which includes sharing it with platform providers, phone companies, and other vendors who help us deliver those messages. Text messaging originator opt-in data and consent are not shared with any third party. We may disclose information to satisfy legal, regulatory, or governmental requests, to avoid liability, or to protect our rights or property.
   Message and data rates may apply. Message frequency varies based on your interaction with us. You may opt out at any time by replying STOP to any message from us. Reply HELP for assistance or call (760) 731-0777. Consent to receive text messages is not a condition of purchasing any goods or services. This section applies to your use of our text message service and does not modify the remainder of this Privacy Policy.
5. Third-Party Links: The Site may contain links to third-party websites, review platforms, or other online services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
6. Data Retention: We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to your request, provide services, maintain business and legal records, resolve disputes, and comply with legal obligations.
7. Data Security: We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights: You may choose not to provide personal information, but doing so may limit our ability to respond to your inquiry or provide services.
   Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. You may also have the right to opt out of certain communications or request additional information about how your information is handled. To make a privacy-related request, please contact us using the information below. We will review and respond to requests in accordance with applicable law.
   If you receive promotional emails from us, you may opt out by following the unsubscribe instructions in those emails or by contacting us directly. Even if you opt out of promotional messages, we may still send service-related or transactional communications when necessary.
9. Do Not Track: Some web browsers may transmit “Do Not Track” signals. Because there is not yet a consistent industry standard for responding to those signals, the Site may not respond to them.
10. Children’s Privacy: The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
11. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date above. Your continued use of the Site after any changes are posted means you accept the updated Privacy Policy.
12. Contact Us:
    If you have questions about this Privacy Policy or want to submit a privacy-related request, you can contact us at:
    TWM Roofing LLC
    Website: www.roofingsince1978.com
    Email: Info@TWMRoofing.com
    Phone: (760) 731-0777